Frequently Asked Questions
Everything you need to know about your Marco Shoes experience.
What materials are used in Marco Shoes products?
We pride ourselves on quality craftsmanship. Most of our footwear is crafted from 100% genuine Italian or premium local leather, ensuring both durability and a sophisticated finish.
How do I determine the correct size for my order?
Each product page features a detailed size guide. We recommend measuring your foot length in centimeters and comparing it to our chart, as sizing can vary slightly between different shoe silhouettes.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If your shoes don't fit perfectly, you can request an exchange or a full refund through our online return portal.
How long does shipping take and is it tracked?
Orders are typically processed within 24-48 hours. Standard shipping takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout.
How should I care for my leather shoes?
To maintain the longevity of your Marco Shoes, we recommend using a soft damp cloth for cleaning and applying a high-quality leather conditioner every few months to prevent cracking and maintain shine.